Pharmaprojects
From Ovid/SilverPlatter
Product Information
Description
Visit the Ovid/SilverPlatter website for a detailed description of Pharmaprojects.
Free Trial
If you are interested in a free trial of this product, contact BCR.
Subscription Information
Subscription Period - Rolling
Subscriptions period is for one year and may be started at any time. Subscriptions will typically start on the first (1st) or the fifteenth (15th) of the next month, depending on the vendor partner, the date the order was received by BCR and the time to process your order.
Renewals
Approximately three (3) months before your subscription is due to expire you will receive a renewal notice
from BCR with instructions on how to renew your subscription. Renewal announcements are also posted
in BCReview.
Cancellations
For a full refund on a new subscription, the subscription must be canceled within thirty (30) days of the subscription start date. Otherwise, subscriptions may not be canceled at any time other than during the renewal process.
Payment
Payment/Invoice
Do not send payment with your order. You will be invoiced in the first two weeks of the month following the start of your subscription.
Purchase Orders (POs)
BCR does not require Purchase Orders. If your organization requires you to issue a Purchase Order, please make the PO to BCR, not the vendor partner. If you mail or fax a Purchase Order to BCR, please include information on the PO that BCR can use to match it to your Web order (e.g. school and district name, common and legal name of the library or university) and mark the PO "Confirmation Copy."
Credit Cards
BCR accepts credit cards. In order to make a payment with a credit card, select "Credit Card" in the payment section and complete the required information.
Pricing and Quotes
Complete the Quote Request Form to receive a quote for this product.
Order/Renewal Form
Complete the Order/Renewal Form to order or renew this product.
Support Information
Authentication
IP Access
Access to this resource is controlled by IP number filtering. This type of authentication allows a user from any computer within the identified IP range (in your library, school, on your campus, in your organization) to access the database simply by going to the appropriate URL.
If you would like to learn more about IP numbers, read the IP Address FAQ.
Report IP number changes using this online form:
http://www.bcr.org/services/ipchangeform.html
You can also send IP changes directly to Ovid/SilverPlatter at support@ovid.com
Remote Access
Remoteaccess is available (in a few instances there is an additional fee). Please make sure you request remote access when you request a quote and place your order. You will be issued a user name and password when you order an OVID database. This information will be included in your welcome letter.
Access
Access to this product is through a customized URL for each installation.
Usage Statistics
Usage statistics are available online.
Website: http://www.ovid.com/site/support/stats_config.jsp?top=34&mid=36&bottom=73
Login: Username and password provided when you ordered an OVID database. This information was included in your welcome letter.
Technical & Customer Support
Technical Support
Email: support@ovid.com
Website: http://www.ovid.com/site/support/24HourSupport.jsp?top=34
Phone: 877.247.OVID or 877.247.6843
Documentation
Website: http://www.ovid.com/site/help/documentation/index.jsp?top=28&mid=30
Training
Website: http://www.ovid.com/site/help/training.jsp?top=28&mid=33
